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Returns and Exchanges

Policy on Returns and Exchanges

1

Pack all the items in the original packing.

2Fill in the return request form on our website, you can find this in your account, you need to log in. Then send this form with the item.


4Send the parcel to this address:
Thinktek LTD, 36 Moulton street, Manchester, M88FQ, UK

5After you have sent the parcel, please inform us by sending an email to returns@mobitools.co.uk

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.


Defect / Faulty items: Faulty items can be returned for refund or exchanged as long as the fault or damage has not been caused during fitting/fixing or usage by the consumer, if the fault is due to manufacturer then refunds and exchanges are accepted !